Return Policy

At Mycelial Minds, we are committed to providing you with the highest quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns:

Products must be returned within 30 days of the purchase date.

Only unopened and unused items are eligible for a refund or exchange.

Items that have been opened, used, or damaged are not eligible for return.

How to Initiate a Return:

Contact Us: Reach out to our customer service team at sales@mycelialminds.com with your order details, including the order number and reason for the return.

Receive Authorization: Our team will provide you with a return authorization and instructions for sending the product back.

Ship the Product: Return the product in its original packaging to the address provided. Customers are responsible for return shipping costs unless the return is due to a product defect or shipping error on our part.

Refunds and Processing Time:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5-7 business days and issued to the original payment method.

For exchanges, the replacement product will be shipped once the returned item is received.

Damaged or Defective Products:

If your product arrives damaged or defective, please contact us within 24 hours of delivery. Provide photos of the issue, and we will promptly arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:

Discounted or clearance items

Gift cards

We appreciate your understanding and are dedicated to making your experience with our products exceptional. For any questions or concerns about our return policy, please don’t hesitate to contact us at sales@mycelialminds.com.

Thank you for choosing Mycelial Minds for your mushroom needs!